Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Manual Handling of Customer Emails
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Time spent:
~30–60 minutes daily.
Step 1
Marketing campaigns triggered flash sale codes and new product launch emails.
Step 2
Customers often replied with queries on order status or requests for returns/exchanges.
Step 3
Each incoming email had to be manually read, understood, and routed to the correct department.
Step 4
This slowed down response times and increased the workload on support teams.
Case Processing with Max Mail Parser
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Time spent:
Completely Automated.
Automation 1
Incoming customer emails are automatically categorised using AI.
Automation 2
Relevant flags and tags are applied to each message based on its content.
Automation 3
As part of workflow automation, the correct department’s dashboard is instantly populated with all necessary details.
Automation 4
Enables faster resolution of customer queries, order follow-ups, and returns.
Now, the process is 95% automated
